Job description

 Build sustainable relationships and trust with customer accounts through open and interactive communication

 Provide accurate, valid, and complete information by using the right methods/tools

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

 Keep records of customer interactions, process customer accounts, and file documents

 Follow communication procedures, guidelines, and policies

 Maintaining a positive, empathetic, and professional attitude toward customers at all times.

 Responding promptly to customer inquiries and communicating with customers through various channels.

 Processing orders, forms, applications, and requests.

 Keeping records of customer interactions, transactions, comments, and complaints.

 Providing feedback on the efficiency of the customer service process.

 Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support