Customer Support

Job description

  • Bachelor degree in any major 

  • Have experience in Customer support or Customer Service area in Software products or  IT industry minimum 1 year

  • Have a knowledge in Human Resources Management System or Business Process would be an advantage

  • Fast learner and eager to learn new things

  • Able to work independently as well as a team player

  • Having positive and willing to help attitude

  • Good analytical and problem solving skill

  • Fluent in English in both writing and speaking

  • Experience working with ticketing system (i.e. Freshdesk)

Job Desc:

  • Assist clients to solve their issues via chat, email, phone call, and video call

  • Perform Setup and Training of the product to our new joining clients 

  • Determine inquiries and provide fast and on target resolutions 

  • Initiate the investigation of current major issues in order to be resolved by the IT / development team and following up consistently 

  • Escalating technical issues to the relevant teams and provide information needed

  • Create and maintain documentation for Customer Support Team to be used as standard resolutions for the same issues 

  • Collaborate with QA or IT / development team to ensure product quality