Customer Support @ based in Malaysia (European MNC)

Job description

European Multinational Company, located at Malaysia (Supporting Vietnam market)

International Standard Benefits:

✨ Single-trip flight ticket (to Malaysia) provided
✨ First 4 weeks hotel Accommodation Assistance provided
✨ Working Visa provided
✨ International standard working environment
✨ Insurance & Medical Benefits
✨ Free meals daily + Meal Allowance (RM40 Grab Food per day)
✨ High Quarterly Incentives
✨ 21 days Annual Leave +14 days Medical Leave
✨ Weekend Shift Allowance
✨ Night Shift Allowance
✨ Transportation Allowance
✨ High Quarterly Incentives

Job Responsibilities:

  • Answering questions about all financial & technical support to Vietnam customers (live chat, inbound call, and email);
  • Processing clients’ requests (live chat, inbound call, and email);
  • Supporting company good image;
  • Provide problem-solving skills to existing clients by ensuring excellent service provided to clients;
  • Ensure operating systems are functioning properly and report to the leader if it fails;
  • Process client's request via phone call, live chat, and email;
  • Escalate issues to appropriate specialist when needed (via SalesForce or Jira)
  • Update clients on their request status accordingly;
  • Constantly verify documents submitted by clients within specific regions on the hourly basis;
  • Attend all seminars scheduled by the company for the employee;
  • Achieve quarterly KPI targets set by manager/leader;
  • Perform other ad-hoc tasks assigned by manager/leader.

Job Requirements:

  • MUST be Vietnam Nationality. Candidate based in Vietnam are welcome to apply. Remote Working can be arranged until Work Visa application is completed.
  • Bachelor Degree in any fields.
  • FRESH GRADUATES are welcome!
  • Proven customer support experience is big advantage.
  • Strong phone/email/chat contact handling skills and active listening
  • Customer oriented and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Willing to work in Malaysia - VISA will be provided
  • Willing to work on shift rotation. Night Shift & Weekend Shift

Additional Information:

  • Permanent role - work VISA will be arranged.
  • Working days: 5 Days/ week. 8 hours Per day with 7.5 Hours working
  • Work from Home Option is provided
  • Good Career Path & Opportunity within the Organization: Chance to inter-transfer between departments

Contacts

  • april@timesconsult.com

Location